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In spite of this, it cannot be disputed that there were a good number of complaints against Dependable Sanitation that were related to customer service and safety issues. These complaints are not new complaints and have been on-going for many months. I believe our citizens deserve better than this and that we need to have a very clear path of expectations if we are to move forward with Dependable Sanitation. Mr. Erickson stated that he has heard no complaints in two years from City Hall. I had to remind him of my calls to him. One of my calls to Mr. Erickson was not of a minor issue, nor was it a one-time incident. Our street department supervisor, Kevin Roth, also reminded him of complaints called in. it would seem apparent that if calls are not remembered, then how serious are any complaints being taken? It was further stated that Dependable Sanitation loses $47,000 per year providing this service in Mitchell. Is customer service not important to them because we are viewed only as a tax write-off by Dependable Sanitation?
I am not in full support of this vote because I truly do believe that our citizens deserve better than this, and that customer service and public safety requires more discussion and consideration than what was given. Our City needs to have a clear understanding from Dependable as to what expectations will be moving forward regardless of contract Terms and Conditions. I do not desire past performance to be an indicator for a future relationship.
I also fully realize that a veto is not without possible risk and consequences. I have a deadline of January 27th to exercise veto authority. Meanwhile, I would ask our citizens over the next few days to weigh in on this issue with your comments. Please go to our city website under “Your Government”, use the drop down feature to “City Council”. Below "City Council" is a link to “Comment Form”. If you decide to email your comments instead, please include all city councilors and the mayor. Names will be kept confidential.
Mayor Jerry Toomey